Numerical Nudging: Using an Accelerating Score to Enhance Performance

Numerical Nudging: Using an Accelerating Score to Enhance Performance. Luxi Shen & Christopher Hsee. Psychological Science, https://www.ncbi.nlm.nih.gov/pubmed/28665190

Abstract: People often encounter inherently meaningless numbers, such as scores in health apps or video games, that increase as they take actions. This research explored how the pattern of change in such numbers influences performance. We found that the key factor is acceleration - namely, whether the number increases at an increasing velocity. Six experiments in both the lab and the field showed that people performed better on an ongoing task if they were presented with a number that increased at an increasing velocity than if they were not presented with such a number or if they were presented with a number that increased at a decreasing or constant velocity. This acceleration effect occurred regardless of the absolute magnitude or the absolute velocity of the number, and even when the number was not tied to any specific rewards. This research shows the potential of numerical nudging - using inherently meaningless numbers to strategically alter behaviors - and is especially relevant in the present age of digital devices.